Legal advice concerning warranty, please..... |
Post Reply |
Author | |
ken737
Senior Member II Joined: 11-February-2007 Location: Troon, Ayrshire Status: Offline Points: 156 |
Post Options
Thanks(0)
Posted: 10-June-2011 at 20:41 |
Hi All, I am having real problems with the warranty I took out when I
bought my car last September. Are there any good legal brains out there
who could offer some sound advice?
|
|
Who needs petrol anyway...
|
|
Sponsored Links | |
Peter Fenwick
Bavarian-Board Contributor Joined: 27-August-2003 Location: Lost somewhere in time... Status: Offline Points: 6484 |
Post Options
Thanks(0)
|
There used to be a regular who worked in the legal profession (Horsetan) but he hasn't been on in a long time as far as I am aware. For free advice i'd contact consumer direct. http://www.direct.gov.uk/en/Governmentcitizensandrights/Cons umerrights/index.htm
|
|
Entering an age of Austerity and now driving a Focus Diesel.
|
|
ken737
Senior Member II Joined: 11-February-2007 Location: Troon, Ayrshire Status: Offline Points: 156 |
Post Options
Thanks(0)
|
OK, here's the full scoop. Took out the "gilt" warranty with
Myvehiclewarranty.co.uk in September last year when I bought the M5.
£799 for 2 years, which was cheaper than BMW,(big mistake). The
administrator, the go-between for the insurer, was Motorcare Elite, now
gone bust. The insurer was Kay International. I had a couple of things
needing done under warranty in February this year, and this is when the
problems started. Motorcare went bust, and the new administrator is
AutoProtect, the new insurer Alpha, based in Denmark. With me so far??
The claims were agreed between BMW and AutoProtect, but two problems
arose. I am on a "temporary" policy, as they needed proof that my
premium was paid over by Myvehiclewarranty.co.uk. This has been given to
them at least twice. Also, there was an agreed labour rate of up to
£100 per hour at the policy onset. AutoProtect say their rate is £37.90.
Can you repair a BMW for that? Even an indy is more than that!
AutoProtect now say they have passed my case to Alpha for review, and
this could take up to 8 weeks! Why? It's, to me, pretty
straightforward.The Ombudsman is involved, my own lawyer doesn't want to
know, I have a car that really needs repaired, and I have nowhere to
turn. Any suggestions of the legal kind would be very much appreciated.
|
|
Who needs petrol anyway...
|
|
Post Reply | |
|
Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |