***** **** are absloute...

m3tiko wrote: Asked Nero to open this thread so that I could let you know the outcome of yesterdays showdown. A telephone conversation with the ever so apologetic service manager stating their fault in not dealing with the urgency it required. In no way should I have been redirected or asked to bring or book the car as the concerned matter in question into the cars drivability was in question. The manager concluded in his own words "that a technician should've looked over the car, for any tell tale signs, this would've confirmed any immediate action required". He also wanted to reassure me that they regard themselves as one of the best dealer networks in Scotland and take all their work very seriously and no way should I feel unwelcome in bringing custom to themselves once again. Quick thanks to noisufnoc for getting the words round the correct way!!! I believe John also received a phone call as well from the garage regarding this matter.

So is Tiko going to Adopt this BMW dealers then? (If not sure what i mean check this month`s Straight Six)

I suggest giving them one more chance, after all, they are bound to bend over backwards to assist you in future. The way I see it, their customer relationships and priorities may improve after learning something from this incident.

We all learn from mistakes!  

They may be the next M*******s given time!