| Author |
 Topic Search  Topic Options
|
m3tiko 
Really Senior Member II
Joined: 29-May-2005
Location: Braveheart Country..aka Pai
Status: Offline
Points: 1483
|
 Topic: ***** **** are absloute...
Posted: 16-March-2006 at 12:46 |
If this doesn't pi$$ you off then you folks must be angels...
I have taken my car back to HF's for all of my work and would've if I hadn't been passing by ***** **** new service dept. On my way back picking my 4yo from nursery, the tyre pressure light kept coming on. Thinking it may be serious I quickly stopped by at ***** **** to ask whether a technician could/would look at the car as I was worried, especially as my son was travelling with me...
Receptionist "No sorry, there are customers before you and we have to get them out first". Understanding, I just added it'd only take a maximum of 5 minutes as I felt unsafe. "No sorry once again book your car in and we'll look into it". Getting a bit fumed I asked that this type of service will just not do. Her answer "we don't know you". However in clear vision is my car with Arman waving at me and oh yeah there is my number plate type it into your system!!! Surely with or without a young child the dealership should've realised the implications of sending a customer away whose car might be unroadworthy but nah...
Anyway, shocked- gobsmacked, confused and feeling low I walked out without suffering anymore humiliation.
Now, I dont have many good things to say about our Glasgow dealers, but I'm 100% sure this would never have happened at HF's.***** **** will never get a single penny from me ever or my family.
Tiko
Guys - while I sympathise with you, we are not allowed to name dealers in posts like this. As Pete has said below, please PM James (BMBits) with any problems and we will go through the proper channels.
I'll lock the thread now. NeRo
Edited by nero
|
 335d evolve 354bhp/742nm....M3 SEE YA!!
|
 |
|
Sponsored Links
|
|
|
bmwcrazy
Really Senior Member II
1995 M5,1995 318ISE,1997 325
Joined: 24-October-2005
Location: (glasgow the wee apple) big dazz
Status: Offline
Points: 661
|
Posted: 16-March-2006 at 12:55 |
that sucks partner ,how about we go up the night and burn it down ,was it the young guy or the one with the glasses
dazz
|
|
|
|
m3tiko
Really Senior Member II
Joined: 29-May-2005
Location: Braveheart Country..aka Pai
Status: Offline
Points: 1483
|
Posted: 16-March-2006 at 12:59 |
|
|
335d evolve 354bhp/742nm....M3 SEE YA!!
|
|
bmwcrazy
Really Senior Member II
1995 M5,1995 318ISE,1997 325
Joined: 24-October-2005
Location: (glasgow the wee apple) big dazz
Status: Offline
Points: 661
|
Posted: 16-March-2006 at 13:09 |
i know unless u are buying a new car they dont care bmw customer service has always been bad , with all the money changing hads u would think it would be a lot better ,
bad service i put my m5 in there once what a mess my car was in when i got it back they said sorry it was apprentice bull sh.t i had just handed over £400 to have my leather dirty cd not working dvd screen scratched they said the car came in like that so i contacted my lawyer who then threatend legal action boom £220 refund and 50% off my next service makes u sick
bmw glasgow get a grip
Edited by bmwcrazy
|
|
|
|
grahame34m5
Really Senior Member II
Joined: 05-August-2005
Status: Offline
Points: 808
|
Posted: 16-March-2006 at 13:15 |
|
Shocking, shocking service. Tiko, tell them that you'd like to cancel your order for the new M3 that should get there attention.
|
08 e60 Alpina B5 S sold, please forgive me
03 e39 M5 sold
98 e38 728 Sport Individual dead
93 e34 M5 sold
|
|
m3tiko
Really Senior Member II
Joined: 29-May-2005
Location: Braveheart Country..aka Pai
Status: Offline
Points: 1483
|
Posted: 16-March-2006 at 13:26 |
|
My order is with HF's...but still I want answers. I'm definitely writing a letter to BMW(UK) regarding this matter and depending on the outcome will I then progress with my order otherwise...
Edited by m3tiko
|
335d evolve 354bhp/742nm....M3 SEE YA!!
|
|
Rossi
Bavarian-Board Contributor
Joined: 07-May-2005
Status: Offline
Points: 3311
|
Posted: 16-March-2006 at 13:49 |
Thats just typical of BMW Stealerships 
IMHO They don't give an fcuk unless you want to buy a car! Fairplay the cars are worth it but, I can't help feeling their customer care has vanished which has been devoured by greed and sales targets.
German Cars  British Salespersons
That's sad news m8, especially with a young one actually in the car at the time. You have every right to complain to BMW(UK) good luck m8.
She must drink Horlicks before bedtime, cupid stow!
|
|
m3Cecotto
Bavarian-Board Forum Sponsor
Joined: 29-September-2003
Location: Scotland
Status: Offline
Points: 791
|
Posted: 16-March-2006 at 14:21 |
|
My experience with Fairbairn's is that they are no better. They tried to fix a bad steering wobble on my car twice, bushes, shocks, TREs etc. etc., KDS twice - cost fortunes and it was just as bad.
I had a puncture, changed the wheel and it was fixed. T0ssers.
|
1981 E23 735i 1989 E30 325i Motorsport Cabrio 1989 E24 635CSi Motorsport Edition Bavarian Retro Cars
|
|
ally
Really Senior Member II
Joined: 11-October-2004
Status: Offline
Points: 1529
|
Posted: 16-March-2006 at 14:41 |
|
That's terrible, especially if something had happened, perish the thought. I must admit I find JCs up here very good indeed, friendly, knowledgable & helpful, between them & Kev Arthur, we are well looked after up here.
|
|
E39 530i Sport Aegean Blue Edition
Saab 9-5T SE Estate
E36 318i loon...sold
E36 323i coupe...sold
|
|
Pete330
Really Senior Member II
Joined: 26-November-2003
Location: Aberdeen
Status: Offline
Points: 8969
|
Posted: 16-March-2006 at 15:15 |
Taken from a previous topic Guy`s
Can anyone who has a negative and/or positive thing to say about a dealer (not naming them) can you pls PM Me(BMBits.co.uk). I will collate a list of the points and I will make sure that they are presented to one of the following as required:
Scottish Region Dealers
BMWGB
BMWCCGB committee for review with BMWGB
|
|
Previous:
E36 318is coupe, E36 323i coupe, E30 316 saloon, E30 318 saloon, E46 330ci Sport Conv
E92 325d M Sport(3.0),With Loads of gadgets
Current:
116i Sport F20
|
|
bmwcrazy
Really Senior Member II
1995 M5,1995 318ISE,1997 325
Joined: 24-October-2005
Location: (glasgow the wee apple) big dazz
Status: Offline
Points: 661
|
Posted: 16-March-2006 at 15:16 |
lucky u must just be glasgow ,i mean its not as if we are driving sh,it cars just feel its all about sales then its a big f,,k u
what a let down
|
|
|
|
m3tiko
Really Senior Member II
Joined: 29-May-2005
Location: Braveheart Country..aka Pai
Status: Offline
Points: 1483
|
Posted: 17-March-2006 at 19:02 |
|
Asked Nero to open this thread so that I could let you know the outcome of yesterdays showdown.
A telephone conversation with the ever so apologetic service manager stating their fault in not dealing with the urgency it required. In no way should I have been redirected or asked to bring or book the car as the concerned matter in question into the cars drivability was in question.
The manager concluded in his own words "that a technician should've looked over the car, for any tell tale signs, this would've confirmed any immediate action required".
He also wanted to reassure me that they regard themselves as one of the best dealer networks in Scotland and take all their work very seriously and no way should I feel unwelcome in bringing custom to themselves once again.
Quick thanks to noisufnoc for getting the words round the correct way!!! I believe John also received a phone call as well from the garage regarding this matter.
|
335d evolve 354bhp/742nm....M3 SEE YA!!
|
|
stephenperry
Bavarian-Board Contributor
Joined: 20-April-2004
Location: Elgin
Status: Offline
Points: 7213
|
Posted: 17-March-2006 at 19:09 |
according to the handbook what did the warning light signify?
|
2007 Ford Mondeo 2.0 TDCI Titanium X Auto
1983 Ford Sierra XR4i
2000 Alpina B10 3.3 #118
1999 BMW 323Ci
1995 BMW 318i SE
1994 Vauxhall Omega 2.0 GLS
1995 Ford Mondeo 1.8 LX
1990 Honda Concerto 1.6 EX
1986 Ford Orion 1.6 GL
1989 Ford Fiesta 1.1 Firefly
|
|
m3tiko
Really Senior Member II
Joined: 29-May-2005
Location: Braveheart Country..aka Pai
Status: Offline
Points: 1483
|
Posted: 17-March-2006 at 19:16 |
|
A loss in pressure due to either tyre damage, puncture or just simply air.
|
335d evolve 354bhp/742nm....M3 SEE YA!!
|
|
stephenperry
Bavarian-Board Contributor
Joined: 20-April-2004
Location: Elgin
Status: Offline
Points: 7213
|
Posted: 17-March-2006 at 19:20 |
did you check the tyres for obvious visible damage and their pressure before heading to the dealer?
Edited by stephenperry
|
2007 Ford Mondeo 2.0 TDCI Titanium X Auto
1983 Ford Sierra XR4i
2000 Alpina B10 3.3 #118
1999 BMW 323Ci
1995 BMW 318i SE
1994 Vauxhall Omega 2.0 GLS
1995 Ford Mondeo 1.8 LX
1990 Honda Concerto 1.6 EX
1986 Ford Orion 1.6 GL
1989 Ford Fiesta 1.1 Firefly
|
|
bmwcrazy
Really Senior Member II
1995 M5,1995 318ISE,1997 325
Joined: 24-October-2005
Location: (glasgow the wee apple) big dazz
Status: Offline
Points: 661
|
Posted: 17-March-2006 at 19:20 |
glad u got it sorted mate me thinks too much too late ,
dazz
|
|
|
|
m3tiko
Really Senior Member II
Joined: 29-May-2005
Location: Braveheart Country..aka Pai
Status: Offline
Points: 1483
|
Posted: 17-March-2006 at 19:21 |
Stephen..I'm no mechanic but yes I checked for any hissing sounds if thats what you mean 
|
335d evolve 354bhp/742nm....M3 SEE YA!!
|
|
m3tiko
Really Senior Member II
Joined: 29-May-2005
Location: Braveheart Country..aka Pai
Status: Offline
Points: 1483
|
Posted: 17-March-2006 at 19:26 |
Dazz..I feel once bitten twice a fool
On the other hand...better the devil you know
|
335d evolve 354bhp/742nm....M3 SEE YA!!
|
|
stephenperry
Bavarian-Board Contributor
Joined: 20-April-2004
Location: Elgin
Status: Offline
Points: 7213
|
Posted: 17-March-2006 at 19:32 |
 m3tiko wrote:
Stephen..I'm no mechanic but yes I checked for any hissing sounds if thats what you mean |
if you made that clear to them at the time then their attitude is very bad - a possible malfunction in the tyre sensor system would need to be diagnosed, if they didn't take heed or you didn't tell them that you've checked the pressures/for leakage then they might infer (and i'm not condoning this) "RTFM - pump your tyres up!"
|
2007 Ford Mondeo 2.0 TDCI Titanium X Auto
1983 Ford Sierra XR4i
2000 Alpina B10 3.3 #118
1999 BMW 323Ci
1995 BMW 318i SE
1994 Vauxhall Omega 2.0 GLS
1995 Ford Mondeo 1.8 LX
1990 Honda Concerto 1.6 EX
1986 Ford Orion 1.6 GL
1989 Ford Fiesta 1.1 Firefly
|
|
m3tiko
Really Senior Member II
Joined: 29-May-2005
Location: Braveheart Country..aka Pai
Status: Offline
Points: 1483
|
Posted: 17-March-2006 at 19:41 |
|
whats normal to you and I..may be serious or potentially hazardous. This was the reason for taking the car to someone whom you trust to help rectify or indicate a certain fault that does/doesn't require immediate action.
Edited by m3tiko
|
335d evolve 354bhp/742nm....M3 SEE YA!!
|
|
***** **** are absloute...
