How to Steal a nice BMW ! |
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Nigel
Moderator Group Joined: 09-November-2002 Status: Offline Points: 6941 |
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Posted: 18-November-2009 at 12:38 |
This is outrageous in my opinion, both the actions and response of both BMW GB, and one particular dealer.
copied from pistonheads : http://www.pistonheads.com/gassing/topic.asp?h=0&f=23&am p;t=774559&i=999999&nmt=How to steal a BMW.... I am a proud owner of an immaculate e46 M3. |
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Best Wishes
Nigel |
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Jack735
Bavarian-Board Contributor Joined: 14-September-2005 Location: Edinburgh Status: Offline Points: 1055 |
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I suppose the silver lining is that Wiltshire BMW were so incompetent they even gave the thief a dodgy key! That is an utterly despicable way for BMW to treat anyone and as for the franchise BMW |
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Oooh, The machine of a dream, such a clean machine With the pistons a pumpin', and the alloys all gleam, When I'm holding your wheel, All I hear is your gear, With my hand on your grease gun, Mmm it's like a disease son, I'm in love with my car, gotta feel for my automobile, Get a grip on my .......
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kbannon
Admin Group E39 525i Sport Individual Joined: 09-October-2002 Location: 64 Zoo Lane Status: Offline Points: 15508 |
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Current: 2009 E60 520d "Sport" tractor
Previous: 1989 E30 320i SE 1997 E39 523i 2003 E39 525i Sport Individual |
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Andrew Rolland
Moderator Group Go away rain Joined: 19-August-2004 Location: Scotland Status: Offline Points: 6579 |
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He got his back...I didn't get mine back I have to say reading the above was very familiar. It is a dealer issue not BMW GB as they are franchised dealers i.e. they are a garage that just so happens to sell BMWs. So BMW GB just give you a two fingered salute. Staff at the dealers being prats, yip can relate to that..... When it does go wrong and thankfully it is very rare, BMW Dealers and BMW GB are frankly rude and just do not give a toss. Not good and I feel for that guys pain! |
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Current '13 62 F10 535i MSport Auto Previous '04 04 E60 545i SE Auto '03 53 E60 545i SE Auto (Stolen) '98 S E39 523i SE Auto |
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540 V8
Bavarian-Board Contributor Lick my badge Joined: 07-December-2005 Location: Running the asylum Status: Offline Points: 2280 |
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Well I can tell you, the story is not the same with Mercedes (no I'm not trying to sell you one! lol) If a customer rings MBUK they will say that the complaint lies with the dealer BUT they raise a case file which they follow up with the dealer to ensure the customer gets their issue resolved. As an example of 'brand preservation' we took delivery of a winscreen for a truck yesterday. Two of our guys tried to help the courier get it off the back of his van but he told one of them to go away. He then proceeded to drag the screen off the edge of his van onto the rear step and subsequently cracked the corner of the screen and blamed one of the guys trying to help him for being lazy (after he told him not to help!) We complained to the distibution office and they said they'd take it up with the courier company. They then must have rang their driver who came storming in shouting the odds. Later that day we recieved an email from a guy at Mercedes who deals with damage and descrepancy claims. He was extremely apologetic and basically said that they choose their contracters with great care because it is them who is an ambassador for Mercedes and they represent the high standards expected from dealers and customer alike. A full investigation will ensue and the correct action will be taken to ensure this totally unacceptable behavoiur never happens again. Sometimes I do wonder if BMW are happy just to cut customers loose with the line 'go and see your dealer, we are not interested' The incident I just spoke about was from an outside contractor to a dealer and look at the great response that we got within hours of the incident. Mercedes see dealers as their customers and anyone they entrust with their image, they expect the highest standards so if we 'the dealer' upsets a customer and it's not dealt with in a satisfactory manner, of course they are going to be jumping on us because bad dealers means bad image which in turn could equal customers going elsewhere. It's time big brands and big companies took heed of your kind of incident (and Andrews) because it's a true statistic that for every good experience you have with a product/company, you will tell on average 1 person but if you get bad service, you will tell 9. I reckon if you go to a local paper (perhaps the one in Wiltshire) and see if they are happy to take up your story also try trading standards though usually they would say you'd have to take it elsewhere to get the car inspected so they can write a report confirming the damage was done due to their negligence. Without that, they won't touch the case I doubt. I hope you get it sorted, keep us posted. Mike |
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