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Pete330 
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Joined: 26-November-2003 Location: Aberdeen Status: Offline Points: 8969 |
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 Topic: BMW customers services telephonePosted: 21-March-2010 at 09:33 |
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Least they are prepared to give you the info,when you do get thru,some manufactures are not interested |
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E36 318is coupe, E36 323i coupe, E30 316 saloon, E30 318 saloon, E46 330ci Sport Conv E92 325d M Sport(3.0),With Loads of gadgets Current: 116i Sport F20 |
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Dergside
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Joined: 16-May-2004 Location: Mid West, Ireland Status: Offline Points: 4000 |
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Posted: 08-March-2010 at 21:45 |
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I noticed this recently when I was going to check up on the 5 I bought in January. Not too impressed. Sends out the wrong message about how they view customer service.
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Now: BMW 523i SE '00, 318i SE - e91 '07, 325i Coupe '93.
Prev: e46 328i SE Touring, 330Ci, 318Ci. e39 523i SE. e36 325i Coupe *2, 323i SE, 316iSE. e30 325iSE 2dr, 320i Conv, 320i 2dr, 316i. |
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Peter Fenwick
Bavarian-Board Contributor 
Joined: 27-August-2003 Location: Lost somewhere in time... Status: Offline Points: 6484 |
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Posted: 08-March-2010 at 10:06 |
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The normal customer services number still is. However for details of dealer visits and exact car specs i.e. the stuff that a potenial buyer might want to know, you have to phone a different number. I guess they must get a lot of potential buyers calling them all the time. This will certainly put quite a few off! |
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Entering an age of Austerity and now driving a Focus Diesel.
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kbannon
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E39 525i Sport Individual Joined: 09-October-2002 Location: 64 Zoo Lane Status: Offline Points: 15508 |
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Posted: 07-March-2010 at 22:05 |
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Calling BMW over here is still charged as a local call. I guess its only time before that changes!
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Current: 2009 E60 520d "Sport" tractor
Previous: 1989 E30 320i SE 1997 E39 523i 2003 E39 525i Sport Individual |
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Peter Fenwick
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Joined: 27-August-2003 Location: Lost somewhere in time... Status: Offline Points: 6484 |
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Posted: 07-March-2010 at 09:47 |
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I saw a BMW advertised yesterday that looked good so rang the seller who informed me that the sevice history had been lost . He was currently in the process of getting BMW to produce a replica for him based on their records.
However rather than take his word for it I thought i'd ring BMW customer services and get details of dealer visits etc. However the number you have to call now is a £1 a minute and when I rang yesterday it took about 45 seconds before I finaly got the "ring back Monday to Friday message". So that was £1 for nothing. Most of this was made up of a dead air on the line. Why I wonder  I so much want another BMW but I seem to be getting a lot of signs not to bother... Edited by Peter Fenwick |
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Entering an age of Austerity and now driving a Focus Diesel.
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BMW customers services telephone
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