BMW customers services telephone

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I saw a BMW advertised yesterday that looked good so rang the seller who informed me that the sevice history had been lost . He was currently in the process of getting BMW to produce a replica for him based on their records.

However rather than take his word for it I thought i'd ring BMW customer services and get details of dealer visits etc.

However the number you have to call now is a �1 a minute and when I rang yesterday it took about 45 seconds before I finaly got the "ring back Monday to Friday message". So that was �1 for nothing. Most of this was made up of a dead air on the line. Why I wonder 

I so much want another BMW but I seem to be getting a lot of signs not to bother...

Edited by Peter Fenwick

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Peter Fenwick Members Profile Send Private Message Find Members Posts Add to Buddy List Bavarian-Board Contributor Joined: 27-August-2003 Location: Lost somewhere in time... Status: Offline Points: 6484	Post Options Post Reply Quote Peter Fenwick Report Post Thanks(0) Quote Reply Topic: BMW customers services telephone Posted: 07-March-2010 at 09:47
	I saw a BMW advertised yesterday that looked good so rang the seller who informed me that the sevice history had been lost . He was currently in the process of getting BMW to produce a replica for him based on their records. However rather than take his word for it I thought i'd ring BMW customer services and get details of dealer visits etc. However the number you have to call now is a �1 a minute and when I rang yesterday it took about 45 seconds before I finaly got the "ring back Monday to Friday message". So that was �1 for nothing. Most of this was made up of a dead air on the line. Why I wonder I so much want another BMW but I seem to be getting a lot of signs not to bother... Edited by Peter Fenwick
	Entering an age of Austerity and now driving a Focus Diesel.

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kbannon Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group E39 525i Sport Individual Joined: 09-October-2002 Location: 64 Zoo Lane Status: Offline Points: 15508	Post Options Post Reply Quote kbannon Report Post Thanks(0) Quote Reply Posted: 07-March-2010 at 22:05
	Calling BMW over here is still charged as a local call. I guess its only time before that changes!
	Current: 2009 E60 520d "Sport" tractor Previous: 1989 E30 320i SE 1997 E39 523i 2003 E39 525i Sport Individual

Peter Fenwick Members Profile Send Private Message Find Members Posts Add to Buddy List Bavarian-Board Contributor Joined: 27-August-2003 Location: Lost somewhere in time... Status: Offline Points: 6484	Post Options Post Reply Quote Peter Fenwick Report Post Thanks(0) Quote Reply Posted: 08-March-2010 at 10:06
	The normal customer services number still is. However for details of dealer visits and exact car specs i.e. the stuff that a potenial buyer might want to know, you have to phone a different number. I guess they must get a lot of potential buyers calling them all the time. This will certainly put quite a few off!
	Entering an age of Austerity and now driving a Focus Diesel.

Dergside Members Profile Send Private Message Find Members Posts Add to Buddy List Really Senior Member II Joined: 16-May-2004 Location: Mid West, Ireland Status: Offline Points: 4000	Post Options Post Reply Quote Dergside Report Post Thanks(0) Quote Reply Posted: 08-March-2010 at 21:45
	I noticed this recently when I was going to check up on the 5 I bought in January. Not too impressed. Sends out the wrong message about how they view customer service.
	Now: BMW 523i SE '00, 318i SE - e91 '07, 325i Coupe '93. Prev: e46 328i SE Touring, 330Ci, 318Ci. e39 523i SE. e36 325i Coupe *2, 323i SE, 316iSE. e30 325iSE 2dr, 320i Conv, 320i 2dr, 316i.

Pete330 Members Profile Send Private Message Find Members Posts Add to Buddy List Really Senior Member II Joined: 26-November-2003 Location: Aberdeen Status: Offline Points: 8969	Post Options Post Reply Quote Pete330 Report Post Thanks(0) Quote Reply Posted: 21-March-2010 at 09:33
	Least they are prepared to give you the info,when you do get thru,some manufactures are not interested
	Previous: E36 318is coupe, E36 323i coupe, E30 316 saloon, E30 318 saloon, E46 330ci Sport Conv E92 325d M Sport(3.0),With Loads of gadgets Current: 116i Sport F20