Ebay problem or is it?

Here is one to ponder.

I bought an item on 27th Oct.  I went to pay via Paypal.  There was a problem with the sellers Paypal and it wouldn't work.  I contacted the seller, they responded that their Paypal had been hacked, can I send a cheque or use internet banking.  I e-mail back to say I'll send a cheque and to request their name and address. 

28th Oct. Got an e-mail back with their name and address stating that they would post the item a few days after paying the cheque into their bank account.

I posted off a cheque on 29th Oct. 

I e-mailed the seller to say I had posted the cheque and could they let me know when they receive my cheque and when they will post the item.  I sent this recorded delivery. 29th Oct

The seller collected my cheque from their local Postal Sorting Office on 5th Nov.  I have a copy of their signature on collection.

I had not had a response from the seller so on the 13th Nov I sent an e-mail just to check everything was o.k.

No response

Cheque was cashed/money left my account on 16th Nov.

25th Nov, not heard from seller nor seen item so I sent an futher e-mail asking if everything was o.k.

29th Nov 12.35, still nothing. 

Am I worrying too early? I can't help but think that the e-mail I sent on the 13th prompted the cheque to be cashed within the next few days so I'm wondering if my e-mail on the 25th will prompt a dispatch.

I have bought from this seller before and it was 100% spot on.  The item I have bought plus postage came to less than �17.  I know it's not huge value and I can no doubt source another item, it's more the principal of the whole thing that I'm a bit angry about.

Any suggestions on what I should do next?

Ta

Andrew

Dergside wrote: The alternative, bearing in mind that you have given them several opportunities to respond, is to leave the negative feedback and then e-mail them again.  You can always update it.

If you leave negative feedback I didn't think you could reverse it?

Thanks

Andrew RollandIf you leave negative feedback I didn't think you could reverse it?[/QUOTE wrote: AFAIK, there is a process where the seller can request you to revise your feed

AFAIK, there is a process where the seller can request you to revise your feedback, you get a mail inviting you to change it and you can accept or decline the request.

Hi , i had a problem with an item i bought on ebay - was a dress which was a complete wreck totally unwearable. Anyway i sent several emails to the seller asking to sort it out, but no reply. I didnt leave negative feedback as i was hoping to resolve it amicably. Eventually after about 4 weeks i contacted ebay - they were really helpful - i didnt even have to speak to anyone - all done by email. They gave me a date by which time the case would be resolved but the seller didnt contact ebay  or me until ebay actually escalated the case. Ebay then acted as judge and jury and actually took the money from the sellers account and put it in mine and even told me i didnt have to return the dress - (but i did). It was probably about 6 weeks from the day i received the dress to getting the money back. Hope you get it sorted, xx

I've opened a resolution case in Ebay.

Ebay are saying because I din't pay via Paypal, I'm not covered by the Ebay protection thingie.

The thing that gets me most is the fact that the sellers Paypal account was not working (it had been hacked) so if I wanted the item I would have to pay via cheque!

The seller has till 11.12.10 to respond then I can escalate....

The joys continue.

A nice scam. You live and learn.

Bad luck mate.

Aw damn - was hoping youd got it sorted ! Its so annoying when you cant do anything about it - well at least you didn't lose too much i suppose  : )  Ps thanks for your advice re my alternator - have had a new one fitted for just under £300 - so will see if this is the end of my problems ! Have to say I'm not a huge BMW fan now - dont think i will be buying an old one again !! Back to reliable Saab or VW next time !!

What a suprise, no response to e-mails by 11.12.10.  Case now escalated to Ebay customer services.  Will wait and see. 

Meanwhile I'm still waiting for the same item to be posted from a different seller. 

Ebay got back to me this morning.

F off was the jist.  Didn't use Paypal so no refund!

The Polis would just laff it off, not worth the �17....

Meanwhile I did manage to get the same item from a different seller last week.

So it cost me twice as much but hey ho.

Andrew Rolland wrote: I contacted others who have "bought" from this seller, they have also been stung.  They paid by cheque also.

Andrew Rolland wrote: The Polis would just laff it off, not worth the �17....

You could always contact the other buyers. The total may well be a lot more than �17.

Either way, it's worth running it by the Police.

Edited by Peter Fenwick