Window Problem

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   Hi All,
Took my car in for a service last week and also got them to look at a couple of rattles.
One was in the driver�s side door, which the dealer said they had hopefully fixed.
They fixed the rattle but created a far bigger problem  !!
The window normally drops a few mm's when you open and close it. This is now paying up when you close it, only sometimes working, leaving a 5mm gap at the top. They have also done something to create a nice scratch line all the way down the back edge of the window.
When I rang them they said the earliest they could look at it was in just over a week�s time. 
Great customer service!!
Anyone else had a similar experience??

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CarlA Members Profile Send Private Message Find Members Posts Add to Buddy List Really Senior Member I BMWCC & Coupe Register Member Joined: 27-March-2004 Location: Sheffield Status: Offline Points: 255	Topic: Window Problem Posted: 03-April-2004 at 11:20
	Hi All, Took my car in for a service last week and also got them to look at a couple of rattles. One was in the driver�s side door, which the dealer said they had hopefully fixed. They fixed the rattle but created a far bigger problem !! The window normally drops a few mm's when you open and close it. This is now paying up when you close it, only sometimes working, leaving a 5mm gap at the top. They have also done something to create a nice scratch line all the way down the back edge of the window. When I rang them they said the earliest they could look at it was in just over a week�s time. Great customer service!! Anyone else had a similar experience??


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B 7 VP Members Profile Send Private Message Find Members Posts Add to Buddy List Really Senior Member II Joined: 04-November-2003 Location: United Kingdom Status: Offline Points: 1115	Posted: 03-April-2004 at 11:42
	Why didnt you GO back, see Customer Services Manager, request action while you wait, as its a Security matter!!.
	SAFETYFAST

Nigel Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 09-November-2002 Status: Offline Points: 6941	Posted: 03-April-2004 at 21:52
	Good grief, I have to agree with John, I wouldnt stand for that treatment on my old bus, let alone a lovely new motor like yours. Go back asap, and stamp feet !!!!! lol
	Best Wishes Nigel

CarlA Members Profile Send Private Message Find Members Posts Add to Buddy List Really Senior Member I BMWCC & Coupe Register Member Joined: 27-March-2004 Location: Sheffield Status: Offline Points: 255	Posted: 04-April-2004 at 11:44
	Thanks for the support guy's I will go back in on Tue (out of town on Mon) and let you know


CarlA Members Profile Send Private Message Find Members Posts Add to Buddy List Really Senior Member I BMWCC & Coupe Register Member Joined: 27-March-2004 Location: Sheffield Status: Offline Points: 255	Posted: 07-April-2004 at 18:58
	Well I went and stamped my feet and all they could do was give me an appointment for tomorrow (Thursday). They said they would order a new window to replace the damaged one. Fingers crossed they will sort it


CarlA Members Profile Send Private Message Find Members Posts Add to Buddy List Really Senior Member I BMWCC & Coupe Register Member Joined: 27-March-2004 Location: Sheffield Status: Offline Points: 255	Posted: 08-April-2004 at 19:55
	Finally got the window sorted. The dealer replaced the glass and motor that drop's/closes the window on opening/closing the door. The rattles have also (so far at least) been eradicated with the door panels being totally removed (both sides) and some of the wires being re-fixed and all the other bit's and bob's secured properly. I guess the lesson here is if you have a problem stamp your feet until it's fixed.