Main Dealer

Hi All
Well what an experience i have just had with Messers Godfrey Hall BMW main dealer in Coventry. I have been using them for over 4 years now and been a regular customer having all my services and work done there. Recently i had an inspection 1 done in July of this year, it was diagnosed that i needed a track rod and new ball joint on the drivers side and whilst at it i may as well have the both done. Which i did. Since then i have done some 3000 miles in the car and noticed still i was getting steering wheel judder. This Sunday i went to my MDs house to go to the Truck Fest at Haydock Park when he noticed that both tyres had a 3in wear on the iside of the tyres.the passengers side down to the canvass. I limped home and rang Godfrey Hall the next morning. I wanted to know if there be any mention of tyre wear there was but only slight due to the power steering the technician said so i went higher and spoke to Mr Tony Sweeney the Ops Director. He went straight on the defensive and said i was looking for reconpense i suppose i was because of the fact that the tyres had been scrubbed after the two new track rods had been fitted He also said i was being economicsl with the truth and did not want my business any more!!!!!!!!!!!!!!!!!!!!!! I then went into overdrive and told him that this was dispicable and if any thing had of happened to me he would be looking at far more serios situation. He then said again that he did not want to dao any more busines with me and hung the phone up I was livid and took the car to a specialist in Rugby to have the tracking checked and the kds done They found that the tracking was 5mm out which thay said could bauld new tyres in 6 weeks. I have spoken to Godfrey Hall himself and reiterated my anger and dismay He is looking into the matter

Well what do you think of this situation lads I would like Tee to comment please as it is not over by a long chalk