I would have thought the chpisaway guy should have tested the paint in an inconspicuous area of the car for a colour match, then proceeded to do the paintwork if it matched.

Agree with Rhys, give Trading Standards a call..check out their website for your local area number:

http://www.tradingstandards.gov.uk/ - http://www.tradingstandards.gov.uk/

hi, chazzer, just a read this post i was going to ring my local chips away guy to do some touch ups, but now i am abit hesitent. There loss as most of there work works on word of mouth.#

Dont forget chazzer these chips away guys are only franchise companies, and technically still have a boss to answer to as its a big money making name at stake.

Did you feel that you could not pay the guy after you realised it was a bodge job. and also did he not agree that it was a bad job, if he didnt then he should not be working for the franchise and im sure that the "head office" would be interested to know.

Have you taken any pictures of it for evidence? sorry for the rant as well but people like that get rite up by nose

cheers

glad you can see some light at the end of the tunnel mate

let us know the outcome, im surprised if they have not said to you "please do not tell anyone"!!!!!!!!!!!!

They have lost my confidence anyway, you can tell them from me, and if i did get them to the job i shall not be paying them until its dried and im happy. I take it this was the guy from Bristol?

Good luck mate

Chaz, you have my utmost sympathy. It made my blood boil just reading your experience. Whatever you do, do not let him get away with spoiling your pride and joy! If they mess it up second time around, tell them you want them to pay for a proper job to be done at a bodyshop. If they don't agree, tell them you'll go to trading standards and maybe even the local newspaper and post it on the many forums you are a member of (honest John website is fantastic for this kind of thing, lots of complaints are listed on here, you may not be the first)

Don't let it lie, you are a consumer with rights and trading standards do come down hard on those who dare to con customers and if you are not the first to complain, they'll be very interested. A friend of mine has contacted them before, they contacted the company in question, he got a swift re-fund and they offered him an extra settlement before he even mentioned court! Worth considering but if they are smart, they'd probably sort it out if you so much as mentioned trading standards!

Go for it and good luck. Let us know how you get on

Mike

My best friend is coming out again on the second of november to "try again" if he balls it up which im sure he will, its of to bmw, and i have also stated any parts he cant get his overspray off from last time will be replaced at his expense and this time it would be nice if he covered the rest of the car so it doesnt get covered in over spray...

will keep you guys posted

regards

chaz

Good luck Chazzer!  At least you know you'll get it done right in the end..which is more than I can say regarding 'Chips Away!

The 'Chips Away' guy in the Scottish Borders doesn't even answer or return calls..I've phoned on three separate occassions without reply over the last three months to get some dents taken out of the BM.. 

He's just had a nice writeup in the local rag, which puts him and his other half up there, when in reality, they are way down in my rankings with BAD communication skills and downright ignorance!

Chips Away, no way! [rant over]

Well just been to the bmw approved bodyshop today, there are sorting out a written quote for me, and have said that eanything that cant be cleaned up will be replaced, i did for-warn them he was having another go on thursday, they told me not to get my hopes up and that i would see them soon ....they obviously have had other victims of chipsaway in .... he told me really then only do stone chips and they arent as good as everyone thinks at that  and that he should never attempted to spray half the side of the car.... 

still learning ....

regards

chazzer 

Cannae get the staff chazzer!

Outcome to be expected, hopefully you will get it sorted and he will cover the cost..but I wouldn't hold yer breath. I have a feeling he may cover a percentage of the cost but, hopefully I'll be wrong and he will pay for it all.

..Good luck!

Really Sorry to hear that chazzer  It must be SO frustrating..

As previously mentioned, now is the time to chase up Chipsaway Central Office to complain about it..If they are not willing to do anything about it, then onto Trading Standards.

Oh, make sure you mention Trading Standards when complaining to Chipsaway..Then you may be treated in a more respectable manner and not just fobbed off. The company will be insured to the hilt, all sorts of liability etc..time for a pay out me thinks.

This could happen to anyone else, nows the time to prevent it!

Chips away central office make sure all the franchises have liability insurance to cover damages that they cause to the car.  So id be very vocal with them about it  The glasgow branch is none the better.

Well i have spoke to head office, the chap that fu*ked it up has given me a refund but has left me with an £650.00 bill that chipsaway wont pay for because and their exact words were "we wont pay for a bodyshop repair because we dont paint whole panels" i told them they shouldnt have wrecked the whole panels and the only way to get compensation would be through the small cllaims court with no garantee

so there you go, my pride and joy covered in overspray with mis-matching patchey paint and chipsaway do it for free....and now couldnt give a sh*t would have been better in someone had vandalised it ....

regards

chaz