Bad main stealer - WATCH OUT

Well, the saga has ended. The car has been sold (for a loss of only £900 over 7 months-not bad) and he now has a SAAB 9-3 convertible and before you say it, yes, he's had all the jokes, he's a 20 year old driving around in a 60 year olds car, but hey ho, horses for courses.

I just hope the dealer has learnt from this experience, I certainly have (about libel, slander, peoples interesting views etc!) Hope none of you ever have an experience like this one, if you do, be careful what you say on here! lol.

Cheers Chaps

Mike

beast535 wrote: 320ci wrote: And I am also pleased Mill BMW and Preston Farm BMW are very good(my local BMW dealer's). I thought we couldn't name dealer names. This could be libel (slander) because the dealer may think they are great and not just very good....

Well just to even it out then I have heard not so good things about the latter, who are also my local dealer. However for parts, which was all I ever used them for, they were ok.

I'm glad its working out, this little saga is going the same way as the last complaint that was posted on here.

Its good that its does get resolved, but  bit sad that it takes so long, and annoys someone enough to "make" them post about it.

Never mind Hyundai, you want to see the service my wife recieved from Suzuki !, a five grand on the road car, and service like she had a Rolls Royce, and I'm not kidding.

Yes, I agree about the Friday afternoon car, I'd never heard that phrase until now! 'lemon' being the other one.

I learnt the same too about good and bad service being spread by word of mouth. If I get good service somewhere, I will always tell as many people I can, to try and even the balance. It's true though, because you are angry, you want to tell people to get it off your chest, thats where the ten comes from. If you are happy, it's what you expect in the first place so really you don't rave about it too much. I'm just fed up of it in the motor trade. It's a trade I've worked in for over 10 years, one i take great interest and pride in working but there are too many sectors now which are very slap dash, bringing shoddy workmanship and bad customer care, quite frankly, I'm sick of it. It has to change or the only manufacturers left, are going to be the ones who give good service, not the ones who make lovely cars! Just look at the top gear car survey. The worst offenders are the ones you expect to be coming top like Mercedes being a good example of bad service/vehicle reliability whereas someone like Hyundai are coming in the top 10???, it makes worrying reading!

Regards

Mike

Excellent, at least your moving in the right direction.

I hope the offer is enough.

Peter Fenwick wrote: Jack735 wrote: Peter Fenwick wrote: Anyway it's libel not slander. Slander is spoken, libel is written. Its neither libel nor slander if whats been written or said is true! True. But that has to be proven. Unless the forum admin can be sure it is true then they cannot take the risk of allowing it to be posted.

Good point Peter! Let me ask this question though, lets just say this was all proven beyond doubt, can the name of the dealer be un-blocked? Just a question I was pondering over.

How it can be proved? I suppose it wouldn't really happen unless it went to court. All of the records the dealer makes of when the car was booked in and what for, should be available as is the copy of the warranty paperwork that my friend took the clever move of requesting so he has got it on paper what should have been done.

Of course conversations weren't recorded so it the dealer versus the client although I do know that his dad witnessed some conversations and I overheard phonecalls so there is plenty of evidence. If the dealer still tries to squirm their way out of this one, there is something seriously wrong within the BMW empire and heads need to roll.

Just to update you aswell, the dealer principal said the other day, after receiving the letter, he would contact my friend regarding this matter. This still has not happened. He hasn't even bothered to ring this guy and say 'I am investigating the situation and will be in touch' nothing, nil, zero. After three days it's getting silly. BMW GB would have recieved the same letter the same day, but no response from them though when I spoke to my frind last, he hadn't had his mail for that day so tomorrow may be a different story. I think both the dealer and BMW UK would do well to at least let my guy know they are taking an interest in sorting this mess out. Patience is wearing thin and it may be time to contact the solicitor.

Any further developments, you guys will be among the first to know.

Regards

Mike

Peter Fenwick wrote: True. But that has to be proven. Unless the forum admin can be sure it is true then they cannot take the risk of allowing it to be posted.

Well said.

Enough lads - the modorators are only acting according to the forum rules, and how they have been instructed by the office and the NC.

If we have a 'gripe' against a dealer, bring it up with the office.

They've got the BMW contacts - we can only hope they use them.