Author |
Topic Search Topic Options
|
senny
Senior Member II
Joined: 30-September-2003
Location: United Kingdom
Status: Offline
Points: 231
|
Topic: Chandlers BMW Service Posted: 28-March-2004 at 21:16 |
Hi people,
A warning to all you guys who may be thinking of taking your car to Chandlers BMW.
I had an ins 2 done on my 328 sport, it came back with a couple of things not major but then they phoned me during the day and said that one of my rear springs had gone and did i want the work done. I said NO as i thought the spring were fine.
Anyway....took my car to Nissan (friend) down the road from me to take a look at the rear springs and guess what. Nothing wrong with them.
I'm going to call chandlers to speak with the servicing manager about this. I didnt think BMW were like that????!!!!!!
Darren
|
|
Sponsored Links
|
|
|
M3 DO U
Newbie
Joined: 09-February-2004
Location: United Kingdom
Status: Offline
Points: 35
|
Posted: 28-March-2004 at 22:58 |
Hi Darren
Have you spoke to the dealer yet?
keep us posted
|
|
senny
Senior Member II
Joined: 30-September-2003
Location: United Kingdom
Status: Offline
Points: 231
|
Posted: 29-March-2004 at 14:25 |
not yet been very busy today. I will post up once ive made contact with the manager.
|
|
Rags
Really Senior Member II
Joined: 02-March-2004
Location: United Kingdom
Status: Offline
Points: 943
|
Posted: 29-March-2004 at 14:48 |
is this chandlers in brighton?
|
|
|
senny
Senior Member II
Joined: 30-September-2003
Location: United Kingdom
Status: Offline
Points: 231
|
Posted: 29-March-2004 at 15:28 |
yes thats right rags
|
|
cecotto147
Senior Member II
Joined: 16-February-2004
Location: United Kingdom
Status: Offline
Points: 189
|
Posted: 29-March-2004 at 15:40 |
Take it to Munich's!
When i lived in brighton and called Chandlers for an inspection on my e30 M3 they didn't know what i was talking about!
When i explained what an e30 was they then asked me why i wanted them to service a car which would be worth less than the servicing costs!
Stealers do not like working on anything older than their current models. I am sure this is why they do things that then annoy the hell out of you so you then don't take the car back to them.
|
|
kevin
Bavarian-Board Contributor
Joined: 29-November-2002
Location: Camberley, Surrey
Status: Offline
Points: 3189
|
Posted: 29-March-2004 at 15:49 |
cecotto147 wrote:
Stealers do not like working on anything older than their current models. |
I haven't found that to be the case with my local dealer. They are very happy to work on both of mine and know me well now. Guess I'm lucky
|
Kevin
'04 E46 330Ci Convertible
'08 E61 535d Touring (TorqueMeister Towbarge)
’95 E34 M5
’89 E30 M3 (Cecotto)
|
|
cecotto147
Senior Member II
Joined: 16-February-2004
Location: United Kingdom
Status: Offline
Points: 189
|
Posted: 29-March-2004 at 15:53 |
kevin wrote:
I haven't found that to be the case with my local dealer. They are very happy to work on both of mine and know me well now. Guess I'm lucky |
Where do you go? Very lucky!
|
|
kevin
Bavarian-Board Contributor
Joined: 29-November-2002
Location: Camberley, Surrey
Status: Offline
Points: 3189
|
Posted: 29-March-2004 at 16:07 |
I have used Baron's of Farnborough for over 3 years now. Before that I used Robert Stern at Evesham, but that was just for the M5.
|
Kevin
'04 E46 330Ci Convertible
'08 E61 535d Touring (TorqueMeister Towbarge)
’95 E34 M5
’89 E30 M3 (Cecotto)
|
|
David 87M3
Really Senior Member I
Joined: 16-April-2003
Location: United Kingdom
Status: Offline
Points: 368
|
Posted: 29-March-2004 at 16:23 |
My mate had a 316i compact and it had a rough idle. We went to the dealer and the service manager said to him all 4 pot engines idle rough idle. I said my e30 M3 idles better than that and its 16 years old! He said yes but thats a 6 cylnder engine I just smiled and said nothing.
Same dealer didnt want to even give an accurate price for doing my timing chain "said its not worth opening up the engine"
|
|
senny
Senior Member II
Joined: 30-September-2003
Location: United Kingdom
Status: Offline
Points: 231
|
Posted: 29-March-2004 at 16:33 |
Just got off the phone with chandlers.
Spoke to a rude lady who said that if the techy said the spring has gone then its gone. What else could i say to that?? I'll go to munich legands next time.
Nissan couldnt find any faults with either spring?????
STAY AWAY FROM CHANDLERS!!!!!!!
|
|
cecotto147
Senior Member II
Joined: 16-February-2004
Location: United Kingdom
Status: Offline
Points: 189
|
Posted: 29-March-2004 at 16:49 |
kevin wrote:
I have used Baron's of Farnborough for over 3 years now. Before that I used Robert Stern at Evesham, but that was just for the M5. |
I think that if you use a dealer regularly and have done so for a while you can build up a rappour with them and thigs go swimingly; your car gets serviced properly and you get treated like a human being!
Stealers now though don't seem to be interested in building up a rappour with new potentillay lucrative clients.
I want to get my E30 M3 serviced. I will probably buy another BMW in the future, more than likely a newer model than the one i have now so i should therefore be a potentially viable source of new business for them.
But no, my car is too old to be taken seriously, when at the end of the day it is the reason behind stealers lucrative M power sales and parts sales - we all know a widget for a normal bmw costs pence, but one for an m car costs pounds!
They are not interested in the long term customer, just ripping the short term customers off. My own experiences of stealer in ipswich demonstrated that, a new steering rack required and front wishbones when only two eccentric bushes and an inner wishbone bush were required. Rack is perfect. But the stealer missed the inner wishbone bushes and said that i needed to replace the whole wishbone as the reaer bushes were worn.
My probelm is, where else do i take the car? Do i travel hundreds of miles in a round trip for a service and be without a car for that time and take time off work to take and collect the car when all the work should be in the remit of my local stealer.
Name and shame: yes!
But can't we do something about their attitude to the older models as all we will achieve is a lsit of all the franchised stealers who treat us like second class citizens who know nothing; "if the technician says the spring is broken then it is broken!"
What happened to the customer? Are we just there to be fleeced by these people or serviced by these people?
|
|
Simon325i sport
Really Senior Member II
Joined: 13-November-2003
Location: South Wales
Status: Offline
Points: 1022
|
Posted: 29-March-2004 at 17:02 |
Can we mention the dealers we get good service from too?
I use Trainers in Swansea for my 13 yr old Sport, and have had a very good service so far. Last service they only picked up on a slight engine oil leak, and one of my fog lights was steamed up.
Good prices too bearing in mind I ain't got an M car! Car also gets a free wash and vac!
|
|
|
steve1
Really Senior Member I
Joined: 25-November-2003
Location: United Kingdom
Status: Offline
Points: 338
|
Posted: 29-March-2004 at 17:24 |
Would it not be a good idea if somehow we built a data-base of good dealers, be it main or independants, that people could recommend, this way we could look these up and find the one most convenient for you to take your pride and joy to, what do you guys think.
|
1990 black sport evo- Now Sold
1988 325i touring ( written off )
2002 ZM Coupe, hamann styling
328i touring ( '95 )
|
|
cecotto147
Senior Member II
Joined: 16-February-2004
Location: United Kingdom
Status: Offline
Points: 189
|
Posted: 29-March-2004 at 17:26 |
Sounds good to me.
|
|
Simon325i sport
Really Senior Member II
Joined: 13-November-2003
Location: South Wales
Status: Offline
Points: 1022
|
Posted: 29-March-2004 at 18:01 |
I've no problem in giving my input.
Sounds a great idea.
|
|
|
Andyboy
Banned User
Joined: 04-June-2003
Status: Offline
Points: 707
|
Posted: 29-March-2004 at 18:47 |
Best thing to do is arrange for the dealer to show you this 'broken spring'. But bear in mind that the broken coil is at the bottom on the E36 and can be hard to spot - a well versed BMW mechanic would know what to look for but a Nissan Spannerman might not. If they decline to show you where the broken bit is, complain to BMW GB by e-mail along with the letter to trading standards that you have prepared. Watch the snotty ******** jump!
Good dealers: Bridgegate in both Chesterfield and Derby. Veeeery sympathetic towards older cars. 01246 208681
Bunch of ******s: Godfrey Hall (both of them) for crap used cars.
Edited to remove objectionable language, please read the forum guidelines
Edited by Nigel
|
|
steve1
Really Senior Member I
Joined: 25-November-2003
Location: United Kingdom
Status: Offline
Points: 338
|
Posted: 29-March-2004 at 19:44 |
Can someone put this under a " Important topic " heading and then people can put the names in, no more, no less.
|
1990 black sport evo- Now Sold
1988 325i touring ( written off )
2002 ZM Coupe, hamann styling
328i touring ( '95 )
|
|
thepits
Moderator Group
Joined: 09-July-2003
Location: far far away
Status: Offline
Points: 10000473
|
Posted: 29-March-2004 at 20:13 |
steve1 wrote:
Can someone put this under a " Important topic " heading and then people can put the names in, no more, no less. |
Killian
Can you oblige please?
I thought we'd got a post somewhere for "approved" dealers (and independants), but I'm ******** if I can find it!
Simon
Edited to remove objectionable language, please read the forum guidelines
sorry nigel! I'll abide by the forum guide lines in future, if I can find them, but I'm ******** if I can find them either at the moment!
Edited by thepits
|
Cats know your every thought.
But don't care.
|
|
Nigel
Moderator Group
Joined: 09-November-2002
Status: Offline
Points: 6941
|
Posted: 29-March-2004 at 21:59 |
Gentlemen
Although an emotive topic, would some of you please mind your language.
We (the forum) have been down this road before, I wanted a recommended page where we could list all the good people we come across.
In these litigious days it seems difficult, as just because I say joe bloggs is good, you may find him not to be.
We also have to be careful regarding the citisism we allow on here, what would be your reaction, for example, if someone from the dealer you dont like read this, and decided to sue the club ?
|
Best Wishes
Nigel
|
|