Chandlers BMW Service

Hi Darren

Have you spoke to the dealer yet?

keep us posted

is this chandlers in brighton?

Take it to Munich's!

When i lived in brighton and called Chandlers for an inspection on my e30 M3 they didn't know what i was talking about!

When i explained what an e30 was they then asked me why i wanted them to service a car which would be worth less than the servicing costs!

Stealers do not like working on anything older than their current models.  I am sure this is why they do things that then annoy the hell out of you so you then don't take the car back to them.

 

kevin wrote: I haven't found that to be the case with my local dealer. They are very happy to work on both of mine and know me well now. Guess I'm lucky

Where do you go? Very lucky!

My mate had a 316i compact and it had a rough idle. We went to the dealer and the service manager said to him all 4 pot engines idle rough idle. I said my e30 M3 idles better than that and its 16 years old! He said yes but thats a 6 cylnder engine   I just smiled and said nothing.

Same dealer didnt want to even give an accurate price for doing my timing chain "said its not worth opening up the engine"

kevin wrote: I have used Baron's of Farnborough for over 3 years now. Before that I used Robert Stern at Evesham, but that was just for the M5.

I think that if you use a dealer regularly and have done so for a while you can build up a rappour with them and thigs go swimingly; your car gets serviced properly and you get treated like a human being!

Stealers now though don't seem to be interested in building up a rappour with new potentillay lucrative clients.

I want to get my E30 M3 serviced.  I will probably buy another BMW in the future, more than likely a newer model than the one i have now so i should therefore be a potentially viable source of new business for them.

But no, my car is too old to be taken seriously, when at the end of the day it is the reason behind stealers lucrative M power sales and parts sales - we all know a widget for a normal bmw costs pence, but one for an m car costs pounds!

They are not interested in the long term customer, just ripping the short term customers off.  My own experiences of stealer in ipswich demonstrated that, a new steering rack required and front wishbones when only two eccentric bushes and an inner wishbone bush were required.  Rack is perfect.  But the stealer missed the inner wishbone bushes and said that i needed to replace the whole wishbone as the reaer bushes were worn.

My probelm is, where else do i take the car?  Do i travel hundreds of miles in a round trip for a service and be without a car for that time and take time off work to take and collect the car when all the work should be in the remit of my local stealer.

Name and shame: yes!

But can't we do something about their attitude to the older models as all we will achieve is a lsit of all the franchised stealers who treat us like second class citizens who know nothing; "if the technician says the spring is broken then it is broken!"

What happened to the customer?  Are we just there to be fleeced by these people or serviced by these people?

Would it not be a good idea if somehow we built a data-base of good dealers, be it main or independants, that people could recommend, this way we could look these up and find the one most convenient for you to take your pride and joy to, what do you guys think.

I've no problem in giving my input.

Sounds a great idea.

Can someone put this under a " Important topic " heading and then people can put the names in, no more, no less.

Gentlemen

Although an emotive topic, would some of you please mind your language.

We  (the forum) have been down this road before, I wanted a recommended page where we could list all the good people we come across.

In these litigious days it seems difficult, as just because I say joe bloggs is good, you may find him not to be.

We also have to be careful regarding the citisism we allow on here, what would be your reaction, for example, if someone from the dealer you dont like read this, and decided to sue the club ?