Chandlers BMW Service

HEY THIS IS MENT TO BE ABOUT ME. DONT MAKE ME CHUCK A WOBBLEY!

lol

hey senny

 chandlers are a funny bunch of people , sometimes you can go in there and the staff will be enthusiastic and REALLY helpfull , other times they can be downright rude and sarcastic . chandlers angmering are probably worse than brighton !!

 as far as the whole liable thing is concerned i think we need to be carefull as a club !!   if  any negative comments are posted on here are proved untrue , the person on the receiving end of the could blame the club , and sue , not to mention the bad reputation for us !!

 if however you can prove 110% that your statement is true , i dont think there is anything a body can do in legal terms !!

 senny , when you get your springs off and find they are totally fine , post up some pics so we can all see  . Maybee then the mods on here could find there way to providing the "good dealer - bad stealer " forum or sticky ,  and make it one of those things that can only be posted on after mods have cast there eyes over each negative post ?????

 £ook me , i just come over all sensible ,  "pipe n slippers anybody?"

Thats just the point, If its on a Recommend list its up to each person to decide for themself.If its NOT on the list --WHY ???. So the Good get the biz, and the others get the Questions??No Writs for the Club, just Service !!.

B 7 VP wrote: Thats just the point, If its on a Recommend list its up to each person to decide for themself.If its NOT on the list --WHY ???. So the Good get the biz, and the others get the Questions??No Writs for the Club, just Service !!.

I remember suggesting this several months ago, and you, Killian,Duncan and I had a brief chat about it.

At the time you,  Killian, and Ducan were against it, purely because of the legal issues, although you all thought it was a good idea.

If thats changed, then lets look at it again.

Thanks Bodgit, now we have a dam good example of how things can go wrong, and how a dealer, or any other businesss could get very very upset at being critised in a public forum.

Especially a BMW dealer that gets critised on a forum that displays the BMW logo.

I dont for a moment doubt sennys experience, but I'm not sure how we could deal with this.

Duncans discount list was very different and just factual, do they offer discount to club members ( as they are supposed too ), or dont they.

Horsetan or jonners, you reading this ?

Any comments ?

I think the best thing for Senny to do is to write to BMW GB (if you find that the springs were mis-diagnosed) and make a formal complaint. It is difficult to fault a dealer or garage on one experience because it could be a bad mechanic or a mechanic on a bad day.

From my experiences with BMW (directly) in the past, they have been very reasonable and keen to sort out any issues which would give their vehicles a bad reputation.

Having said all that, I also think a list as ///M5 has provided a link for would be invaluable to anyone who is new in town or to M cars looking for recommendations. Afterall, it is only a recommendation site where people would be posting their thoughts/reviews, and it could only be good because it will keep all garages on their toes and to take their jobs seriously (not that they don't already).

I don't think there would be any legal implications if the moderators watch what is said. There could always be a new section and disclaimer protecting the club, or anyone who wants to post on that section has to be a member and therefore could be indentified should there be any problems. It would definitely make people think twice about false accusations and if claims are substatiated, what harm can come to the club.

Wow, this is a subject which has a few people fired up.

My first comment is that a broken spring is not always easy to spot. One of the back springs on my car had snapped and it was only when the spring was removed that it was spotted. This was because only the top two coils had broken off and it could not easily be seen with the spring in place.

Second point is, as long as you stick to facts and not opinions then no one can get sued. For example senny could say:

'dealer diagnosed broken rear spring although a Nissan dealer could find nothing wrong. Dealer then replaced the rear springs and gave me the old ones they had removed.......'

This kind of thing is fine because all you are doing is relaying facts which cannot be disputed. However what you can't say is:

'Don't use them. They're a bunch of cowboys who dilliberately told me there was something wrong with my car in order to rip me off'

This kind of comment could get you and the club taken to court for slander. Don't forget that even if it is true you will have to prove it in a court of law. This will not only be expensive but it will do nothing for the relationship between the club and BMW dealers.

 

Killain, I agree. Probably not worth going down this line. More trouble than it is worth. After all news papers employ legal people to check over what they write just in case, and even then they still get dragged through the courts

I think this has gone off subject again, people keep going on about being taken to court etc. This can only happen if you actually accuse someone of something, but what was being asked for was a simple list of reccomended dealers to look after your pride and joy, no comments. The best way of doing this is to feed all the names through one person and then allow them to post, this way you won't get any comments getting through that could lead to legal action, simple way to get a list that people can refer to when deciding where to take there car for servicing/ repair.

Nigel, do you mean a dealer contact list, name and area they are in, if so then this is what most people would want, but we still need to feed this through someone so as 1) It could be posted, 2) no adverse comments made, 3) no legal mess, If this is what you are suggesting then I'm up for it, what do you other guys think, remember we've been through all the negative stuff, how about some positive comments, ( It's been a long and sometimes interesting thread, but about time it was put to bed ).

                             Thanx, steve.